Last updated: November 3, 2026
All sales are final
Because feathers are a natural product that we sell, cut, dye and make to order, all sales are final. We do not accept returns or exchanges, and we do not give refunds for change of mind, ordering the wrong item, color or quantity, or items that are no longer needed. This applies to in-stock items and to all custom, dyed and made-to-order items.
If you aren’t sure an item is right for your project, contact us before ordering. We’re happy to help you choose, and samples are available.
Damaged, defective or incorrect items
We stand behind what we ship. If your order arrives damaged or defective, or isn’t what you ordered (wrong item, color, size or quantity), we’ll make it right.
- Contact us within 5 business days of delivery at shalom@dershfeather.com or (212) 714-2806, with your order or invoice number, a description of the problem and clear photos of the items and the packaging.
- Keep the items and packaging as they arrived until we have reviewed your claim. Please don’t cut, sew, glue, dye or otherwise alter or use items you are reporting.
- We’ll review your claim and may ask you to return the items. If we do, we’ll provide instructions and pay the return shipping.
- If the problem is confirmed, we will, at our choice, replace the affected items, fix the problem or refund the price of the affected items.
Claims made more than 5 business days after delivery, or for items that have been altered or used, may not be accepted.
What is not considered a defect
- Natural variations in feather size, shape, density, markings and color, including differences between batches.
- Slight color differences between dye lots, between a custom color and a swatch or Pantone, or between how a color looks on screen and in person.
- Normal shedding of a small number of fibers or feathers, which is natural for products like boas and fringe.
- Damage caused after delivery, including from handling, storage, cleaning, moisture or alteration.
Shipping damage
If a package arrives visibly damaged, note the damage with the carrier if you can, take photos and keep the box and packing materials, then contact us within 5 business days. We will help with the carrier claim and arrange a replacement or refund for the damaged items.
Refunds
Approved refunds are issued to the original payment method, usually within 10 business days after approval. Shipping charges are refunded only when the problem was our error.
Contact us
Dersh Feather and Trading Corp
144 W 37th St, Suite 4B, New York, NY 10018
Email: shalom@dershfeather.com
Phone: (212) 714-2806
See also our Sales and Shipping Policy.