Last updated: November 3, 2026
This Sales and Shipping Policy explains how quotes, orders, payment and shipping work at Dersh Feather and Trading Corp (“Dersh Feather,” “we” or “us”). By placing an order, you agree to this policy, our Return Policy and our Terms and Conditions.
1. Quotes and pricing
- Our feathers and feather products are priced by quote. Request a quote with the products, quantities, colors and any customization you need, and we’ll reply with pricing.
- Prices are in U.S. dollars and include the items and any customization listed on the quote. Shipping, sales tax (where applicable) and international duties are extra unless the quote says otherwise.
- Feathers are a natural product, and supply and costs can change. Quotes are valid for 30 days unless the quote states a different period.
2. Placing an order and payment
- Payment is due when you place your order. Your order is confirmed, and we begin processing it, once payment is received.
- Custom, dyed and made-to-order items (including custom dye colors, glitter, curled and multicolor items, feather fans, extra length or ply and other custom work) must be paid in full before production begins.
- We accept ACH bank transfer and wire transfer. Credit card payment is available on request. Payment details are included on your invoice.
- There is no minimum order on in-stock items. Custom dyeing is done in dye lots, so minimums for custom colors vary by item. We will tell you the minimum when we quote.
3. Natural materials and colors
Feathers are natural, and no two are exactly alike. Size, shape, density and natural color vary from feather to feather and from one batch to the next, and colors can look different on screens than in person. Dyed colors can vary slightly between dye lots, and custom color matching aims to be as close as possible to your swatch or Pantone but may not be an exact match. For color-critical projects, we recommend requesting a sample before ordering and ordering all the feathers you need from the same dye lot. These natural variations are not defects.
4. Processing and lead times
- In-stock items (most items in white and black, plus natural where an item comes in natural) are ready right away and typically ship within 1–2 business days after payment.
- Other colors are available on request. Some are in stock; others are dyed to order.
- Custom work, including custom dyeing and made-to-order items, takes about 2–3 weeks from payment and approval of colors and specifications. Rush jobs are available on request: tell us your deadline when you request a quote.
- We are closed on Saturdays and certain holidays, which are not counted as business days.
5. Shipping within the United States
- We ship with UPS, FedEx, DHL or USPS, depending on your location, the size of the order and how quickly you need it. If you prefer, we can ship on your own carrier account.
- Shipping charges are calculated for each order and added to your quote or invoice.
- We’ll send tracking information when your order ships. Delivery times are estimates from the carrier and are not guaranteed.
- Shipping insurance is available on request.
- Please double-check your shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.
6. Showroom pickup
You may pick up your order at our showroom at 144 W 37th St, Suite 4B, New York, NY 10018. Please book an appointment or contact us before coming so your order is ready.
7. International orders
We handle international orders case by case. Request a quote or contact us with your country, and we’ll confirm whether we can ship there and quote the shipping cost. For international orders:
- You are responsible for all customs duties, import taxes, brokerage fees and any other charges your country applies.
- Some feathers are regulated and may need import or export permits, or may not be allowed into certain countries. You are responsible for knowing your country’s rules, and we will tell you if we know of any restrictions for your order.
- Customs inspections can delay delivery. We are not responsible for delays, or for shipments refused or held by customs.
8. Sales tax
We charge sales tax where required by law. If you are buying for resale, send us a valid resale or exemption certificate before your order is invoiced.
9. Changes and cancellations
- Contact us as soon as possible if you need to change or cancel an order. In-stock orders may be changed or canceled before they ship.
- Custom, dyed and made-to-order items cannot be changed or canceled once production has begun.
10. Damaged, missing or incorrect items
Please inspect your order as soon as it arrives. If anything is damaged, missing or not what you ordered, contact us within 5 business days of delivery, as described in our Return Policy. If a package arrives visibly damaged, please note the damage with the carrier if you can, and keep the box and packing materials.
11. Contact us
Questions about an order or shipping? Contact us at shalom@dershfeather.com or (212) 714-2806.